Returns & damage

Final sale

Every piece is a one-of-a-kind original, so we can't accept returns or exchanges for change of mind, fit, or color. Please ask questions and request extra photos before you buy — we're glad to provide them.

Damage in transit

If a shipped piece arrives damaged, contact us within 7 days of delivery at hello@secondfin.co with:

• Your order number
• Photos of the damage to the artwork
• Photos of the packaging, inside and out (keep all packaging until the claim is resolved)

How claims are resolved

Because each piece is irreplaceable, resolution depends on the damage. Where repair is possible, we'll restore the piece at no cost to you, covering transport. Where it isn't, we'll refund the purchase price. We'll agree on the path with you before anything moves.

Local pickup

For pickup orders, please inspect your piece at handoff. Once it leaves with you, transit-damage coverage doesn't apply — though if something happens later, get in touch anyway; repairs are often possible at reasonable cost.

Reclaimed character is not damage

Marks from a board's surfing life — repaired dings, discoloration, texture under the seal — are documented in each piece's photos and story and are part of the work. They aren't grounds for a damage claim.